Leading project management strategy and operations across digital programs, with a focus on defining team responsibilities, strengthening delivery processes, and creating greater consistency across project execution. Building the frameworks, reporting, and cross-functional partnerships needed to improve visibility, accountability, and the client experience as the organization evolves.

Selected to build the operational framework for a newly launched website product within Kaseya MSP Success. Established end-to-end delivery processes, project management infrastructure, QA standards, reporting, and KPIs while coordinating work across internal teams and external partners. Built the systems supporting growth from zero to 284 active website projects and 31 successful launches in eight months.

Led creative operations supporting 11 global brands and approximately 100 creative and content assets each month. Strengthened delivery through centralized intake, standardized workflows, approval structures, and reporting in Wrike, helping reduce delivery SLAs by 20%. Served as a Wrike Champion supporting adoption, workflow architecture, documentation, and training across the global marketing organization.

Led a multidisciplinary global creative and web organization that grew from 22 to 31 people at peak, spanning UX, web design and development, web production, design, and production. Directed brand governance across 11 global properties and led creative for major user conferences including DattoCon and Kaseya Connect, while building scalable brand systems and improving global creative and event production.

Led creative strategy and execution across digital, print, web, and marketing initiatives during a period of organizational growth. Managed multidisciplinary creative talent and production workflows while partnering with marketing and business stakeholders to translate campaign and brand objectives into scalable creative systems, mentor designers, and provide art direction across departments.

Joined Kaseya as a Senior UX Designer, creating internal dashboards, landing pages, and user flows before moving into implementation leadership. The role combined my hands-on background in design and web with growing responsibility for teams and delivery, ultimately leading to my promotion to Creative Director within my first year.

Led an approximately 10-person multidisciplinary implementation organization spanning web design, production, and technical integrations. Partnered with Implementation Specialists on custom requirements involving APIs and third-party systems while developing standardized scope-of-work templates and processes for evaluating, documenting, approving, and delivering non-standard implementations.

Designed and developed responsive websites and reusable templates for SMB clients, translating brand and marketing requirements into digital experiences while building deeper expertise in front-end design and web production.

Produced and maintained high-volume client and corporate websites through Yodle’s proprietary platform, building the hands-on web production foundation that would later inform my approach to design, implementation, operations, and leadership.